The majority of modern video games resemble live organisms which develop and evolve under the users’ influence. The reaction rate of developers and their customer support are extremely important for F2P-games. Any mistake can be fatal for such kind of entertainment.
Modern gamers are not willing to wait months until a studio releases a patch, and especially do not want to procrastinate when it comes to in-game payments. Xsolla shared the experience of the support team, which deals with the problems of our customers.